HELP & FAQ
A few things
worth knowing.
A little guidance for finding your kind of companion. Product features and requirements can differ, so always check the details for the item you choose.
Is every collectible an AI toy?
No. A character collectible or plush toy is not automatically AI-enabled. Check the individual product description for confirmed interactive features.
Will it understand English?
Language support depends on the product and version. Check the supported languages in its specifications, including whether English is available for voice interactions and any companion app.
Does it need Wi-Fi, Bluetooth or an app?
Requirements differ. Before choosing, check the network connection, compatible phone or operating system, and whether a separate account is needed.
Are there any additional costs?
If any product features require a subscription or additional payment, we will clearly explain this in the product description so you can review the details before you buy.
Is it suitable for children?
Please check the manufacturer’s age recommendation for each product.
Where do you ship, and how long does delivery take?
PALBLOOM holds stock and packs and ships orders directly. US shipping is included in the product price. Orders are dispatched within 48 hours, with estimated US delivery in 7–10 business days after dispatch.
Available destinations are shown at checkout. For another destination, contact us before ordering. Read the shipping guide.
What are your returns, refunds and warranty terms?
For TuanTuan AI Plush Cat, you may request a refund within 7 days of delivery for a quality defect not caused by you. We review your order and the information about the issue before approving a claim. Approved refunds do not require you to send the product back and are issued to the original payment method. Our one-year limited warranty runs from delivery and covers quality defects arising during normal use that are not caused by you. After verifying a covered fault, we prioritize replacement and cover the necessary return and replacement shipping costs. Replacement products carry a six-month limited warranty from delivery of the replacement. Change-of-mind refunds and customer-caused damage, including damage from drops or misuse, are not covered by this voluntary policy. This does not limit your rights under applicable law.
Read the refund and warranty policy for eligibility, processing times and how to request help. Contact service1302026@163.com with your order number.
Curious design. Everyday companions.
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